App Support.
Need help with Picser or SerenaPaints? Reach out anytime—we read and reply to every message personally.
Contact Support
For bug reports, feature requests, billing inquiries, or general feedback, please email our support desk directly. Including your app version, device, and OS version helps us assist you faster.
Frequently Asked Questions
How do I restore my App Store purchases?
Open the app’s settings or store screen and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
Picser cannot open images in a specific folder on macOS. Why?
Due to macOS App Sandbox security, Picser only accesses folders you explicitly grant permission to. Try opening the parent folder via File → Open or granting access under System Settings → Privacy & Security → Files and Folders.
Are artworks in SerenaPaints saved automatically?
Yes. All coloring progress in SerenaPaints is automatically saved locally on your device so children never lose their work.